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We are pleased to offer a 30-day return policy for most items. To ensure a smooth resolution process, please adhere to the following guidelines:

All returns must be initiated within 30 days of the purchase date. Items returned beyond this period will not be accepted.

Returned items must be in their original condition, unused, and with all original packaging and tags attached. Items that have been worn, altered, or damaged will not be eligible for return.

A valid proof of purchase, such as a receipt or order confirmation, is required for all returns. This helps us verify the transaction and process your return promptly.

Please contact our support team to initiate a return request before sending your items back. Returns without a request may not be processed.

Customers are responsible for the cost of return shipping. We recommend using a trackable shipping method to ensure the safe delivery of your returned items.

Once we receive and inspect your returned items, we will process your refund within 5-10 business days. Refunds will be issued to the original payment method used for the purchase.

If you wish to exchange an item, please follow the return process and place a new order for the desired item. This ensures the fastest processing and availability of your replacement item.

If you receive an item that is damaged or defective, please contact our support team within 14 days of receiving your order. We will arrange for a replacement or refund, including return shipping costs.

For international returns, please contact our support team for specific instructions and guidelines.

Please note that sale or clearance items, gift cards, and items marked as "final sale" are non-refundable. We are committed to finding the best possible solution to ensure your satisfaction.

Once your order is shipped, you will receive a tracking number via email. This tracking number allows you to monitor the status and location of your package throughout its journey.

You can visit the carrier's website and enter your tracking number in the designated section to receive real-time updates on the whereabouts of your package and its expected delivery time.

You can also use the order status feature on your account to easily track your order and view updates about its shipping progress and delivery details.

We offer a variety of shipping options to suit your needs, including Standard, Express, and Next-Day delivery.

Our most economical option is Standard Shipping, with delivery typically within 3-5 business days. Shipping costs are based on the package's weight, size, and destination.

Express Shipping is a faster option for those who need their items sooner, with delivery typically within 2-3 business days.

Next-Day Shipping ensures your order arrives the next business day. This expedited service is the most costly due to its swift processing and delivery times.

To view the exact shipping costs for your order, simply add the items to your cart and proceed to checkout. The available shipping options and their respective costs will be displayed for you to choose from.

To return an item, please fill out the return form above to initiate the return process. For more information, please refer to the guidance provided below:

Please include the following information in your message:

• Your order number
• A description of the item you wish to return
• An image of the item (if applicable)
• The reason for the return

Once your return request is approved, you will receive a confirmation email. Ensure that the item is securely packaged to prevent any damage during transit, preferably using the original packaging if possible.

Use your preferred courier service to send the return package to the following address:

• 59-60 Thames Street, Windsor SL4 1TX, United Kingdom

We advise using a trackable shipping service or purchasing shipping insurance to ensure the safe return of your item. Use the tracking number provided by your courier service to monitor the return shipment and ensure the package is successfully delivered to the return address.

Once we receive and process your return, you will get a confirmation email.

If you need to make any changes to your order, such as updating your shipping address, modifying items, or adjusting quantities, please contact us at info@tengrandglobal.com.

Our team will do their best to accommodate your request, provided the order hasn't been processed yet. Once an order has entered the processing stage, changes may not be possible. However, we will work with you to find the best possible solution.

Once your return or exchange request is approved, you will receive a confirmation email. The refund process takes approximately 5-10 business days, with the amount credited back to the original method of payment used for the purchase.

Please note that the exact time frame may vary depending on your card issuer's policies. If you have any questions or concerns during this period, feel free to contact our support team for assistance.

Customers are responsible for the cost of return shipping. We recommend using a trackable shipping service or purchasing shipping insurance to ensure the safe return of your item.

While we make every effort to assist, we cannot guarantee that a returned item will reach us without these precautions. These measures ensure a secure return process for both parties by providing proof of shipment and a reliable tracking system. This way, you can have confidence knowing your return is being handled securely and efficiently.